Terms & Conditions

We provide high quality, safe and structured swimming lessons in small groups, 2-1s or 1-1s. Swimmers progress through our swimming lessons, having fun as they learn to swim and receive progress achievements each term. Our teaching structure recognises that everybody will learn to swim at a different rate and we set out to ensure that every swimmer is truly competent.

 It is important that all members of Go Swim agree to and adhere to our Terms and Conditions which are detailed below. Your agreement with Go Swim will be effective when booking with the swim school. This booking may have been made through e-mail, in writing or over the telephone.

Bookings and Payment

Payment is required in full to secure your/your child’s place on a course before the commencement of lessons. Places are available on a first-come, first-serve basis and we are unable to reserve spaces without payment due to the high demand for lessons. You are, therefore, advised to enrol and re-enrol promptly. When the original booking is made a lesson day and time will be allocated for the term.

We require all parents and swimmers to agree and adhere to the Go Swim’s Terms and Conditions.

Cancellations

No refund will be given after the start of the term. Refunds and credits will not be given if your child refuses to get into the water. Any cancellations due to power cuts, adverse weather or disasters will not be refundable, as these are out of our control. In the event of exceptional circumstances, a refund may be granted even if the term has commenced– this is entirely at the discretion of Go Swim. Go Swim reserves the right to change or cancel sessions at any time. Arrangements to reschedule will be made where possible, if not, credits will be given. Should you take a holiday during the term, you will still be charged for the term. Your place will, of course, be retained on the course for that term.

Staff

All instructors are qualified and insured swimming teachers with the relevant British Swimming/STA (Swimming Teaching Association) qualifications. Our swimming apprentice teachers are an insured and mentored by a qualified swimming instructor within our swim school. Our swimming groups have up to four swimmers and the time allotted for a lesson is 30 minutes. A degree of some physical contact with your child is unavoidable and all staff adhere to Child Protection procedures and are DBS checked regularly. Go Swim have the right to replace teachers or courses where it is unavoidable. If a teacher is unwell or cannot attend a session, Go Swim will endeavour to provide a cover teacher.

Supervision

All users of our pools are to adhere to the rules of each venue. Parents/Guardians are responsible for their children on entry to the pool area and changing rooms before lessons and following the lesson until they leave the pool. Children should always be under the direct supervision of an adult and should never be left unattended. Parents/Guardians should remain on poolside throughout the duration of the swimming lesson. Go Swim takes responsibility for children during lesson time during the water but does not accept responsibility for them if they leave the lesson for any reason i.e., to visit the toilet. Go Swim does not take responsibility for any spectators whilst on site.

Behaviour, Conduct and Exclusions

Children aged 8 and over can change on their own and should use the appropriate male/female changing room. Responsible adults accompanying children into the pool for swimming lessons, can take children aged under 8 into the ‘opposite sex’ changing room where no other adult is available to take the child onto the ‘same sex’ changing room. For example, a girl of 7 accompanied by her dad should change in the male changing room. On no account should an adult enter the changing room opposite to their sex to change their child.

No food or drink should be consumed in the pool area or changing rooms. Buggies should not be taken onto poolside to keep poolside clean.

Swimmers should not eat for at least 30 minutes prior to swimming.

Swimmers must not enter the pool until instructed by the swimming teacher.

Appropriate swimwear should be worn with swimming shorts above the knee.

Please note that Go Swim only hires the pool area and toilet facilities and other areas are not to be used.

The following behaviour is not allowed on poolside: running, diving (unless instructed by the swimming teacher), ducking, fighting, bombing, shouting, and throwing items. A warning will be given for any of these behaviours, and if this persists you will be asked to leave.

Go Swim expects acceptable behaviour from all swimmers, parents, guardians, and we reserve the right to exclude anyone who fails to maintain this standard.

Every one of our swimmers, teachers, other members of staff, parents and guardians deserve to be treated with respect, regardless of their age, gender, racial origin, disability, religious beliefs, sexual orientation, economic background, or level of ability. We do not tolerate discrimination or bullying of any kind. Any verbal or physical act of aggression made by anyone towards a member of staff, swimmer, parent, or guardian will result in the exclusion of this person from the swim school. If the matter is deemed serious enough, the relevant authorities i.e., the police may be contacted.

Medical Information and Illness

Medical conditions must be disclosed to Go Swim regarding your child or. All information received is treated in confidence and with sensitivity. Once the booking form has been completed with Go Swim, you have accepted these terms and conditions. If you have answered ‘yes’ regarding any medical conditions check with your doctor that there is no issue for your child to swim.

Swimmers should not attend if they are unwell and for health and safety reasons, swimmers should not attend if they have coughs, colds and sinusitis, ear infections, stomach upset, and infectious disease i.e., COVID, chickenpox, conjunctivitis, impetigo. For gastric problems swimmers should not swim for at least 2 weeks after the last attack. Refunds are not given to lessons missed due to illness. Swimmers undertake all activities at their own risk and the swim school have not and cannot make any representation or guarantee that attending the venue or participating in swimming is free from risk.

Pool Safety and Closures

 In the event of an emergency the swimming teacher/s will follow the EAP (Emergency Action Plan) of that venue. If it is necessary to clear the pool, then swimmers will remain on poolside with their teacher. If the whole pool area needs to be evacuated, the evacuation will be led by the teachers to the assembly point.

Pool closures do occur occasionally at short notice and we notify swimmers, parents/guardians via social media and email, so please keep us up-dated with your e-mail address and follow our social media page. Refunds will only be issued in the event of cancellation of lessons by Go Swim.

Lost Property

Go Swim does not accept responsibility for any damage or loss of property left on the premises.

Complaints

 Go Swims always aim to provide a high standard of care for all our swim school members. Their views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services, it is important that you let us know. If you have a concern please contact us by e-mail at accounts@goswim.uk

 Child Protection

 Every member of Go Swim and Go Swim staff have a duty to act if they suspect a child may be suffering from abuse or if a swimmer, parent or guardian makes a disclosure about abuse. Any concerns about a child or vulnerable adult in the swim school should be sent to accounts@goswim.uk which will be received by the Director of Go Swim.

Photography & Videos

No photos or videos are to be taken of any children including photos and videos taken on mobile phones, unless permission has been granted by the Director of Go Swim.

Data Protection

Parents, guardians and swimmers give their consent to Go Swim processing personal data collected through the enrolment/re-enrolment process. Data will not be sent to any third parties.

Changes to Terms and Conditions

While we do operate as transparently as possible, it is sometimes not possible to notify clients about changes to our operating policies. As such, Go Swim reserves the right to change these terms and conditions without notice. There terms and conditions are correct at the time of publication

Contact Us

Please do not hesitate to contact us if you have any queries on 07872931751 or accounts@goswim.uk